FAQs

Our dispatch time is between 1-3 days from the date of placing the order. Although 95% of orders are dispatched on the same day some orders may take up to 3 days for dispatch.

If your order has not been shipped even after 3 days of your placing the order please check the status of your order in the “My order section of our website. You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with Stylestry by clicking My Order link on the top right after you log in to your Stylestry account.

Here you will get the latest updated information about the status of your order.

If you would like to exchange products purchased from Stylestry, please follow the below-mentioned steps:

Log in to the 'ORDER' section at STYLESTRY.COM

Choose the order that needs modification.

Select the product to exchange and fill in the required information.

Please note:

1 Size not fit, 2 Wrong products received, 3 Damaged products received.

And if the customer wants to replace the products then Rs 149 are applied upto two products and for the additional product exchanges Rs 49 are applied on per product.

The product Must be unused, unwashed with all the tags intact with the original box.

Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

You can create an exchange request for products purchased from Stylestry within the specified exchange period i.e, within 7 days of delivery only.

Stylestry only provides one-time Exchange, Second time exchange is not available. However, we will only exchange the products in a few cases which will cost Rs 149 upto two products and for the additional product exchanges Rs 49 are applied on per product.

At any time, you can track the status of your exchange requests under “My Orders

Normally, pick-up happens within 4-5 working days after the exchange request has been generated by the customer.

We do not have any product return policy. We only exchange the product with any other product or size.

Q. How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an email, or a call from a person/association claiming to be from www.stylestry.com seeking sensitive confidential information like debit/credit card PIN, net banking or mobile banking password, we request you to never provide such confidential and personal data. We at Stylestry or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with Stylestry by clicking the My Orders Option on the top right after you log in to your Stylestry account. This will take you to the My Orders page, where you can view the status of all your orders.

Q. I have made the payment already but I have not received my order?

Relax, your money is safe with us. Our estimated delivery time is between 3-10 days once you place the order. You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Stylestry. To check the status of your pending orders, click on My orders option in the top right after you login to your Stylestry account, where you can view the status of all orders.

Q. Do I have to exchange all the products in my order at the same time?

You can raise the exchange request once for an order. So, please try all the products you’ve received in one order before initiating the exchange process as we do not provide multiple exchanges for the same order. You can exchange one product / multiple products from an order.

Also, if you have placed the order for multiple products and want to exchange only one product from the entire order then also you can raise the exchange request.

Q. What if the courier boy asked for the OTP before delivering the order?

We request you not to share any otp with the courier boy in any circumstances. The OTP is required only in two scenarios-

1) when the order is Prepaid

2) When you request to cancel the order

Q. I have a problem with my replacement order?

Please note that we don’t have any second exchange policy. But if you have any other issues with your replacement order please raise a support ticket under my orders. The customer service team will contact you.

Q. I have received a partial order / incomplete order from Stylestry?

We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait any longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery, so that you can track it till we deliver the complete order.

Q. I have received a damaged product from Stylestry. What’s next?

Kindly reach out to us for the damaged product within 48 hours of delivery . You can visit the “My order” section of your Stylestry account and click on the order number & raise a support ticket under my orders. While we investigate, request you to please make note of the below pointers :

Please make an unboxing video

Please do not use the item for which claim is being raised.

You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the product , packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.

Also, no exchange or credit voucher will be issued if the product is found to be used after quality investigation.

As your products have been picked up, now your replacement order will be processed and it will be shipped at the earliest. Also, in case if you have opted for a credit voucher, then the voucher will be activated post pickup.

Q. What is Stylestry doing to keep customers safe?

Customer safety is of utmost importance to us and we are doing everything we can in keeping a track of the impacts of COVID-19. We are taking safety measures in keeping the packages and having as much as minimal contact during deliveries. We are strictly following Government protocols and abiding by the World Health Organization guidelines.

Q. Is it possible to reduce contact with my rider while delivery?

Our delivery people have been advised to reduce as much contact as possible with the customers by leaving the packages right at their doorstep and informing them.

Q. How can I track the delivery of my order?

You can track your order as soon as it is shipped out. To track the status of your order select the the "My order" option on the top right and there you can easily track all your orders.

Q. Can I modify the shipping address or mobile number of my order after it has been placed?

Yes, you can change the address or mobile number after you have placed the order. Kindly note no changes can be made after the order has been marked as “Packet Ready for Dispatch“.

Q. Will all the products be shipped out together?

We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait any longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we deliver the complete order

We do not have any product return policy. We only exchange the product with any other product or size. And if the customer wants to replace the products then Rs 149 are applied upto two products and for the additional product exchanges Rs 49 are applied on per product.

Q. What is your Refund Policy?

We do not have any money refund policy. We only allow exchange of damaged/faulty products delivered. In case the next size you want is not in stock , we will provide you credit voucher worth the price of the product ( excluding cod charge & GST )

Also if you receive any faulty items, you can initiate an exchange and we will replace it with the correct product.

 

You can exchange the size of your product for free once and if you want to replace the product with another product then Rs 149 are applied on upto two products and for the additional product exchanges Rs 49 are applied on per product. There are two ways to return the product to us:

* Pick up: In most locations, we offer a free pick-up service which might take up to 7 days. You will see a pickup option when you submit an exchange request.

* Self-Ship: If we don’t offer a pick-up at your location. In such cases, the Customer needs to courier us the parcel, provided the product is preserved in its original condition, tags, and packaging.

During Pick Up, our delivery agent may do a quality check on the return. After the product reaches our warehouse facility, we will conduct a quality check again which might take up to 7 days, if the picked product does not pass the quality check, we shall ship it back to you.

The following EXCEPTIONS and RULES apply to this Policy:

* All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for eg. shoes must be packed in the original shoe box).

* Under Exchange Policy:

c. Stylestry shall reserve the right to restrict the exchange of the items purchased on Stylestry if a customer in any way breaches or misuse this policy.

d. Stylestry will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Stylestry would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

e. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

Q. How do I place an exchange request for my product(s) bought on Stylestry?

If you would like to exchange products purchased from Stylestry, please follow the below-mentioned steps:

* You can create an exchange for products purchased from Stylestry within the specified exchange period under the “My Orders” section. If your address is serviceable for exchange you will be able to proceed with the exchange.

* Place the product in a packet but do not seal it. Please ensure the product is unused, and unwashed with all the tags intact.

* Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

* At any time, you can track the status of your exchange requests under “My Orders”.

Q. Where should I self-ship the Exchange orders?

You can self-ship your exchange orders to the following address :

Address: STYLESTRY B-86 Mayapuri industrial area phase 1 New Delhi

P.S:- Please do not ship any products to the above address until & unless your pin code falls under NSZ( Non- Serviceable Zone ) for reverse pick up once you initiate an exchange.

Yes, you can cancel the order after you placed it. Go to the “ My orders” section of your Stylestry account and under the order, you will be able to view the “ Cancel “ option. The prepaid order can not be cancelled by the following option you have to raise the support ticket for the same. And your refund will be done in your stylestry wallet. Refunds normally take between 3-7 business days. We don’t have the refund policy in the bank account. But, if the courier services are not available in the delivery region then we initiate the refund in the bank account. It will take 21 business days due to internal processes.

In the case of a COD order, just click on the cancel button & your order will be cancelled. Kindly note no cancellation can be made after the order has been marked as “Packet Ready for Dispatch”.

Unfortunately, in some cases, Stylestry might be forced to cancel an order due to inevitable circumstances such as non-availability of the product, non-delivery of the order due to restrictions etc.

We support the following payment options at Stylestry :

* Cash On Delivery (available in selected pin codes)

* Credit Card

* Debit Card

* Internet Banking

* E-Wallet

* UPI

Q. How does the COD (Cash on Delivery) payment option work?

To pay for any order using the Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pin codes and up to a maximum order value of Rs.3000/-. However, the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. For the avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer. In such scenarios, a customer will not be provided with a COD (Cash On Delivery) payment option and customers will have to place a new order using Pre-payment options.

Q. Why can’t I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:* Our courier partners may not support the Cash on Delivery option for your delivery address.

* However the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. (Order Rejection Percentage shall mean any undelivered orders which are returned from the address provided by the customer).