Return Policy

Refund Terms & Conditions:

• No Bank Refunds: Refunds will not be processed to any bank account, UPI, or other external payment methods.
• Stylestry Wallet Credit: The refunded amount will be credited to your Stylestry Wallet and can be used for any future purchases. * Non-Transferable: Wallet credits cannot be transferred to another account or converted into cash.

*No Return & Limited Exchange Policy:

At Stylestry, we maintain a strict No Return Policy on all our products. However, we do offer a one-time exchange under the following conditions:

1) Exchange Eligibility:

• Exchanges are allowed within 7 days of delivery.
• The product must be unused, unworn, and in its original packaging with all tags intact.
• Items showing signs of use, damage, or tampering will not be eligible for exchange.
• First-Time Size Exchange: Absolutely free! Enjoy a hassle-free size exchange on your first request.
• Subsequent Size Exchanges: A pickup charge of ₹99 will apply for any additional size exchanges.
• Product Exchange: A flat fee of ₹149 will be charged for product exchanges (changing to a different style or design).
• Third-Time Exchange: Not allowed under any circumstances, whether for size issues or product exchange.

2) Exchange Process:

• Customers must initiate the exchange request within 7 days by contacting our support team at 08069373600.
• The product must be returned in its original condition and packaging.
• Once received and inspected, the exchange will be processed as per availability.

3) Non-Eligibility for Exchange:

• Products that have been used or altered in any way.
• Requests made after the 7-day exchange period.

Missing or Damaged Product Policy

At Stylestry, we strive to ensure that all orders are delivered in perfect condition. However, in the rare case that you receive a missing or damaged product, please follow our policy outlined below:

• Mandatory Unboxing Video: Customers must record a proper unboxing video from the beginning, showing the package in its sealed condition.
• Video Requirements: The video should clearly show the package being opened for the first time, without any cuts or edits.
• Already Opened Packages: Videos taken after the package has already been opened will not be accepted as proof for missing or damaged items.
• Claim Process:

1) Send the unboxing video to our customer support team within 48 hours of delivery.

2) Our team will review the video and process your claim accordingly.

• Non-Compliance: If a valid unboxing video is not provided, we will not be able to process a replacement or refund request.